ElderSuite is a Software as a Service (SaaS) provided through a monthly subscription. Each subscription grants access to ElderSuite Software and all services it currently offers, catering to a single provider (one physical location where services are rendered). Organizations with multiple locations need a separate subscription for each location. The all-inclusive ElderSuite subscription has no additional costs, offers a Free 30-Day Trial for new subscribers, and requires no service contracts. We also honor a "No Questions Asked" Cancellation Policy.
The ElderSuite Subscription includes the following:
The client-side application allows subscribers to access and transmit data between their location and the ElderSuite Network. Subscriptions grant access to the latest version of ElderSuite Software, which updates automatically after initial installation. The software can be installed on an unlimited number of computers, accommodate unlimited users, and be set up at off-premise locations. It can also manage multiple ElderSuite Subscriptions on one computer. The latest version is always available at www.eldersuite.com. See Downloading ElderSuite for instructions.
The ElderSuite Network is the infrastructure responsible for managing and maintaining all ElderSuite data, hardware, and software. It ensures data security, integrity, fail-over redundancy, backups, threat detection, encryption, auditing, and HIPAA compliance. The network consists of multiple data centers across the United States, ensuring fast, reliable, and secure service. All ElderSuite data is encrypted at rest and during transmission, and never stored outside the U.S.
Premium support is included with each ElderSuite Subscription and provided to all users. We offer both Traditional Support and Self-Serve Support. Please refer to the Requesting Support section for additional information on support services.