Our goal is to make sure any issues you are experiencing are addressed as quickly as possible. However, certain procedures must be performed before we are able to successfully diagnose any ElderSuite issues. To expedite your the resolution of your support request please follow the steps below before contacting support.
Exit ElderSuite to allow any pending ElderSuite updates to install. Many times we have already been made aware of an issue and have provided a fix. Simply allowing the update to install can fix many issues.
Check for Windows Updates. We attempt to keep ElderSuite updated to run correctly with the latest updates for each version of Windows 7, 8.1, and 10. Allowing any available Windows Updates to install can correct issues you may be having. To learn more on how to check for Windows Updates visit Windows Updates.
To restart your computer:
After performing these steps check to see if your issue is resolved. If your issue is not resolved please submit a support request by creating a new support ticket here: Create New Support Ticket.
After you have created a new support ticket, you will be be provided a Ticket Number and a support representative will be assigned to your case. After a support representative has been assigned to your case and after the representative has reviewed your request, you will be contacted to provide assistance. To ensure you can be supported successfully, please updated contact information before creating your support ticket.