The ability to Manage Provider Account Credentials is accessed via the Provider Center.
Step 1
Display the Provider Center by clicking the Provider Center button on ElderSuite's Navigation Bar as pointed out in the image below.
*** WARNING ***
ANY CHANGES MADE TO YOUR ACCOUNT CREDENTIALS WILL IMMEDIATELY DEAUTHORIZE AND REVOKE ACCESS TO ELDERSUITE FROM ANY PREVIOUSLY AUTHORIZED, CONNECTED OR DISCONNECTED DEVICES.
YOUR ACCOUNT ACCESS CREDENTIALS ARE ENCRYPTED. WE CAN NOT PROVIDE ACCOUNT ACCESS CREDENTIALS TO YOU OR ANY ENTITY.
IF YOU HAVE LOST OR CAN NOT RECALL YOUR ACCOUNT ACCESS CREDENTIALS, THERE IS A VERIFICATION PROCEDURE THAT MUST BE COMPLETED BEFORE NEW CREDENTIALS CAN BE ISSUED. OUR VERIFICATION PROCEDURE IS ENFORCED BY A "ZERO-EXCEPTION" POLICY AND IS REQUIRED TO BE COMPLETED BY ALL PROVIDERS. THE VERIFICATION PROCEDURE TAKES 48-72 BUSINESS HOURS TO COMPLETE ONCE ALL DOCUMENTATION IS RECEIVED.
IF YOU DO NOT FEEL YOUR ACCOUNT HAS BEEN COMPROMISED, WE RECOMMEND YOU CHOOSE ONE OF THE FOLLOWING OPTIONS OF WHICH BOTH CAN BE ACCESSED VIA THE PROVIDER CENTER:
1.) MANAGE EMPLOYEES -- You can grant employee access to ElderSuite as well as assigning appropriate permissions to complete their job duties. You accomplish this by assigning unique user names and passwords to each employee you wish to grant access. You can manage employee's permissions within ElderSuite and allow access only to required assets thereby reducing your security risk. At any time, you can also completely revoke access.
2.) MANAGE DEVICE INSTALLATIONS -- You can individually manage which devices you have authorized to access ElderSuite. You can view each device by device component IDs, operating systems, domain, and operating system user profiles. You can view initial installation dates and times to show when authorization was granted. You can also view that last time a device(s) accessed your account. You have the ability in real-time temporarily or permanently suspend access to individual devices.
IN ORDER TO MAINTAIN HIPAA COMPLIANCE, WE ADHERE TO THE HIGHEST SECURITY STANDARDS. TO MEET THESE STANDARDS, ALL ACCOUNT ACCESS CREDENTIALS AS WELL AS YOUR CLIENTS' OR PATIENTS' MEDICAL RECORDS ARE ENCRYPTED BOTH AT REST AND DURING TRANSMISSION.
YOU CAN HELP MAINTAIN YOUR ACCOUNT SECURITY BY INSURING YOUR ACCOUNT ACCESS CREDENTIALS ARE SHARED ONLY WITH THE NECESSARY AGENTS OR ASSOCIATES.
IF YOU FEEL YOUR ACCOUNT OR ACCOUNT ACCESS CREDENTIALS HAVE BEEN COMPROMISED IN ANY WAY YOU MUST CONTACT MICROSOLUTIONS IMMEDIATELY BY PHONE, TOLL FREE, AT 1-888-999-8055. TO INSURE ACCOUNT SECURITY AND PREVENT FURTHER OR POSSIBLE DATA BREACH, WE CAN TEMORARILY SUSPEND ALL ACCESS TO YOUR ACCOUNT AND ASSIST YOU WITH UPDATING YOUR ACCOUNT ACCESS CREDENTIALS.
Additional Support for ElderSuite is always available by phone toll-free at +1 888.999.8055
Visit ElderSuite: https://www.eldersuite.com
Visit ElderSuite Help Center: https://support.eldersuite.com
E-mail ElderSuite Support: [email protected]