And how a 10-minute update could save your claims from silent rejection.
Every day, Adult Day Care providers rely on ElderSuite to generate and transmit critical claims. But there’s one hidden risk that’s easy to overlook: using outdated versions of ElderSuite on older or rarely used computers.
The Silent Problem: Rejected Without Warning
Some payers—such as Molina Healthcare—have introduced new electronic claim requirements. If you’re running an older version of ElderSuite, your claim files may not include these new fields. That’s when silent rejections can occur.
Here’s what that looks like:
You submit a claim through Availity.
Availity reports the claim was accepted.
But the payer, such as Molina, never processes it.
You receive no rejection, no error, and no payment.
This problem has already cost some providers tens of thousands of dollars in unpaid claims.
What’s Missing in Older Versions?
If you’re submitting claims from an outdated device, your files may be missing:
The required Taxonomy Code (e.g., 261QA0600X)
The full ZIP+4 format for your provider’s address
Support for updated payer formats or clearinghouse protocols
Claims missing this information may appear accepted but are quietly dropped by the payer’s system.
The Role of Auto-Update in ElderSuite
ElderSuite includes built-in auto-update functionality. Most of the time, if you're regularly using a device, it stays up to date automatically.
However, devices that haven’t launched ElderSuite in a long time may miss critical updates. At a certain point, they fall far enough behind that automatic updates can no longer apply.
In these cases, the solution is simple: Visit www.eldersuite.com and download the latest version manually.
How to Check for Outdated Devices
To check the version of ElderSuite running on each device:
Open ElderSuite
Go to the Provider Center
Click Manage Device Installations
There, you’ll see a list of all authorized devices and the version number installed on each. If you spot any outdated versions, update them immediately—especially if claims are being submitted from those machines.
Beyond Claims: Why Staying Current Matters
Updating ElderSuite does more than fix billing issues. Each version may include:
Improved security and compliance features
Fixes for known bugs
Compatibility enhancements for printing, exporting, and more
Running the latest version ensures that ElderSuite can function as designed—reliably, securely, and in compliance with current payer expectations.
Final Thought
A device that's out of date could quietly cost you revenue. Checking your ElderSuite version takes just a few minutes—and updating is free.
If you need assistance updating or identifying outdated installations, visit support.eldersuite.com or submit a support ticket. We’re here to help.