Instant answers. Smart suggestions. Real support—right when you need it.
Introduction
Whether you're submitting a claim, updating a client record, or troubleshooting a print issue, sometimes you just need help—right now. That’s why we created Eddie, the intelligent assistant built directly into ElderSuite.
With Ask Eddie, you can get answers, walkthroughs, and troubleshooting tips without leaving the software or submitting a support ticket.
Who Is Eddie?
Eddie is your always-available, always-improving virtual support assistant, designed specifically for ElderSuite users. You can think of Eddie as your in-house expert who never takes a break and never needs a reminder.
Unlike generic chatbots, Eddie is trained on real ElderSuite workflows, help documentation, support conversations, and frequently asked questions.
What Can You Ask Eddie?
Just about anything related to ElderSuite. Some examples:
“How do I resubmit a claim?”
“Where do I update a Diagnosis Code?”
“Why are my units not showing on the claim?”
“How do I manage client routes?”
“What does this EOB Code mean?”
If the answer exists in ElderSuite’s documentation or knowledge base, Eddie will find it—and explain it in plain English.
Why Ask Eddie?
1. No Waiting
Get real-time answers without calling or emailing support. Eddie is available 24/7.
2. Context-Aware
Eddie understands ElderSuite-specific terminology, modules, workflows, and error messages. You won’t get a vague or unrelated response.
3. Trained on Real Use Cases
Eddie’s training includes thousands of past customer questions and conversations. That means it gets smarter over time—and learns from every question it receives.
4. Safe and Secure
No personal or client information is used to train Eddie. All conversations are private, and your data stays secure.
Where to Find Eddie
Inside ElderSuite, just look for the Ask Eddie icon on the navigation bar. Clicking it opens a chat window where you can ask questions in plain language. Eddie will respond instantly and guide you through the answer—or provide links to helpful documentation when available.
If Eddie can’t solve your issue, it will suggest the next best step: submitting a ticket, updating your ElderSuite version, or contacting support directly.
Constantly Improving
We don’t stop training Eddie after launch. With every new question, every user interaction, and every support document update, Eddie gets better.
“The first time I asked Eddie, he showed me the exact steps—and I didn’t have to stop what I was doing.” — Billing Manager, ElderSuite User
Final Thoughts
Ask Eddie was built with one goal in mind: to make your day easier. Whether you’re a new provider getting started or a long-time user needing a quick answer, Eddie is there to help—no phone call, no hold time, no frustration.
Try It Today
Next time you're unsure about something in ElderSuite, just click Ask Eddie. Your assistant is already waiting.
And if you haven’t started using ElderSuite yet, try it free for 30 days at www.eldersuite.com and see Eddie in action for yourself.