Helpful Articles

General Support Articles Not Specific to ElderSuite

Troubleshooting Common Computer Issues: Restart, Refresh, and Resolve
Sometimes, applications or computers that have been functioning properly for a long time suddenly become unstable, leading to crashes, slow performance, pri...
Wed, Apr 5, 2023 at 6:15 PM
What happens when you change your Account Username, or Account Password?
We will occasionally receive the frantic phone call from a customer that can’t remember their account information and they need to install ElderSuite on an ...
Tue, Apr 21, 2020 at 6:23 PM
Defeating Double Data Entry
It’s hard to believe double data entry still exists in healthcare—yet, here we are. Providers who rely on paper must prepare for extra data entry. Tools...
Sun, Aug 3, 2025 at 2:42 AM
Subscription Software with a Promise: Why We Ditched Contracts Forever
ElderSuite was built to earn your trust—not trap you with terms. Introduction In healthcare, providers already juggle enough contracts—payer agreements, ...
Sun, Aug 3, 2025 at 2:50 AM
How One Adult Day Care Provider Reduced Billing Errors by 90% Using ElderSuite
From weekly claim rejections to clean submissions and faster payments—here’s how one team overhauled their billing process. Introduction An Adult Day Car...
Sun, Aug 3, 2025 at 2:54 AM
Meet Eddie: Your Built-In Support Assistant in ElderSuite
Instant answers. Smart suggestions. Real support—right when you need it. Introduction Whether you're submitting a claim, updating a client record, or...
Sun, Aug 3, 2025 at 3:05 AM